Overview
We provide a single refund window:
| Condition | Refund Eligibility |
|---|---|
| Request received within seven (7) calendar days of purchase and the purchaser has not consumed any of the following: • Live or recorded 1-on-1 coaching session • AI or human document review • Mock interview • Attendance at a live webinar | 100 % refund |
| Any request after Day 7, or when at least one of the items above has been consumed | No refund (access continues for the remainder of the subscription window) |
“Consumption” includes booking or attending a coaching or mock-interview slot, submitting a document for review, or joining a live webinar—even if the purchaser fails to attend or view the recording.
Individual licenses are single-user only. Detecting simultaneous log-ins from multiple IP addresses or other evidence of sharing will trigger immediate termination without refund. Closing Time Hub LLC may seek further remedies under its Terms of Service.
Refunds
Email contact@closingtime-hub.com with subject line: “Refund Request – [Order Number]”.
Include the full name and email used at checkout.
We will review internal usage logs to confirm eligibility and reply within ten to fifteen (10–15) business days with an approval or denial.
No additional form, declaration, or justification is required beyond the email request; eligibility is determined solely by consumption status and the calendar deadline.
Refunds are issued for the amount actually paid at checkout, net of any discounts, coupons, or promotional codes applied.
Verification of Non-Consumption
Service delivery is operated by SpeakEasy Consulting LLC on behalf of Closing Time Hub LLC. Non-use is verified by checking:
- Coaching-calendar bookings and attendance logs
- Document-review ticket submissions
- Webinar attendee reports and replay views
- Login metadata consistent with the purchaser’s account
Where usage data indicates consumption, the refund request will be denied.
Processing of Approved Refunds
Merchant of record: All purchases are made from Closing Time Hub LLC, which approves and issues all refunds.
Payment platforms: Transactions are processed through Stripe, Inc. or PayPal, depending on the payment method selected at checkout. Approved refunds are returned to the original payment method.
Processing time: Once approved, we initiate the refund within two (2) business days. Stripe and PayPal generally credit the original payment method within 5–10 business days; exact timing is bank-dependent.
Currency: Refunds are issued in U.S. dollars only. Currency-exchange variations or foreign-transaction fees charged by the purchaser’s bank are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@closingtime-hub.com.
Chargebacks
Initiating a credit-card chargeback without first following the refund procedure above constitutes a breach of this policy. We reserve the right to:
- Suspend course access immediately; and
- Assess an administrative fee of up to US $35 to cover chargeback costs.
Restoration of access, if offered, is contingent on the purchaser reversing the chargeback and paying the fee.
Governing Terms
This policy forms part of, and is governed by, the Terms of Service, including their governing-law and dispute-resolution provisions (State of New Mexico, USA).
Amendments
We may amend this policy at any time. Changes apply prospectively and will not alter refund rights accrued under the version in effect at the time of purchase.
By completing your purchase, you acknowledge that you have read, understood, and agreed to the terms above.
